These Terms & Conditions outline how Solicitor Certificate Australia provides its online legal services, including your responsibilities, our obligations, and how our services are delivered.
Last updated: 27/01/2026
1. Introduction
1.1 This website is owned and operated by Solicitor Certificates Australia (“we”, “our”, or “us”).
1.2 These Terms and Conditions, together with our Privacy Policy and any additional terms displayed during the booking process, govern your access to and use of this website and the services made available through it.
1.3 By accessing or using this website, submitting a booking request, or relying on information provided through this website, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
1.4 If you do not agree to these Terms, you must not use this website or our services.
2. Nature and Purpose of the Website
2.1 The purpose of this website is to:
provide general information about solicitor certificates and independent legal advice; and
facilitate access to Australian legal practitioners who may provide legal advice and, where appropriate, issue a solicitor’s certificate.
2.2 Information published on this website is of a general nature only. It does not take into account your personal circumstances and does not, of itself, constitute legal, financial, taxation, or other professional advice.
2.3 Any reliance you place on information obtained through this website is at your own risk. We recommend that you obtain independent advice tailored to your circumstances.
3. No Lawyer–Client Relationship via Website Content
3.1 Accessing or using this website, or submitting an enquiry, does not of itself create a solicitor–client relationship between you and Solicitor Certificates Australia.
3.2 A solicitor–client relationship is only formed once:
you have been engaged by an independent legal practitioner; and
the practitioner has agreed to provide you with legal advice.
3.3 Information submitted prior to formal engagement may not be protected by legal professional privilege.
4. Independent Legal Practitioners
4.1 Legal services are provided by independent, qualified Australian legal practitioners.
4.2 Solicitor Certificates Australia:
does not control the professional judgment of any solicitor;
does not guarantee that a solicitor’s certificate will be issued; and
does not act for lenders, brokers, or third parties.
4.3 A solicitor may refuse to issue a certificate for any reason, including where they consider the transaction inappropriate or insufficiently understood.
5. Third-Party Links and Services
5.1 This website may contain links to third-party websites or services, including identity verification providers.
5.2 We do not endorse, control, or accept responsibility for any third-party content, products, or services.
5.3 Your use of third-party websites or services is at your own risk and subject to their terms and privacy policies.
6. Access and Use of the Website
6.1 We may withdraw, suspend, or restrict access to this website (or any part of it) at any time without notice.
6.2 You are responsible for:
arranging access to the website; and
ensuring that anyone using your internet connection complies with these Terms.
6.3 You must not:
misuse or interfere with the website or its security;
attempt unauthorised access to systems or data;
upload or transmit viruses or malicious code; or
use the website for unlawful or offensive purposes.
7. Identity Verification
7.1 You consent to identity verification being conducted either in person or electronically using third-party verification systems.
7.2 Identity verification records may be retained to comply with legal and regulatory obligations.
8. Fees, Payments, and Refunds
8.1 Fees are disclosed prior to booking and are generally charged on a fixed-fee basis unless stated otherwise.
8.2 Fees are payable regardless of whether a solicitor’s certificate is issued once legal advice has been provided.
8.3 Fees are generally non-refundable once the legal service has commenced.
9. Website Availability and Technology Risks
9.1 The website is provided on an “as is” and “as available” basis.
9.2 We do not guarantee that the website will be uninterrupted, error-free, or free from harmful components.
9.3 You acknowledge that internet communications are not completely secure and that data may be intercepted or altered in transit.
10. Disclaimer and Limitation of Liability
10.1 To the maximum extent permitted by law, we exclude all warranties, representations, and guarantees in relation to:
the website;
information made available through the website; and
access to legal practitioners.
10.2 We are not liable for any loss or damage arising from:
reliance on website content;
refusal by a solicitor to issue a certificate;
lender requirements or transaction outcomes;
delays or technical issues.
10.3 Nothing in these Terms excludes or limits rights that cannot be excluded under the Australian Consumer Law.
11. Intellectual Property
11.1 All content on this website, including text, graphics, logos, videos, layout, and software, is owned by or licensed to us and protected by intellectual property laws.
11.2 You may view, download, and print content for personal or internal business use only.
11.3 You must not reproduce, distribute, modify, or commercialise any website content without prior written consent.
12. Amendments
12.1 We may amend these Terms at any time by publishing updated Terms on the website.
12.2 Continued use of the website constitutes acceptance of the amended Terms.
13. Governing Law
These Terms are governed by the laws of Australia. Each party submits to the jurisdiction of the Australian courts.
14. Contact
For enquiries regarding these Terms or our services, please contact:
📧 support@solicitorcertificate.com.au
Thank you for engaging Solicitor Certificate Australia, a trading name of Legal Department Pty Ltd (ABN 42 694 206 874) (“SC Australia”), to provide legal services to you.
This document constitutes our Engagement Terms and Conditions, Costs Disclosure, and Costs Agreement for the purposes of the Legal Profession Uniform Law (Victoria), the Legal Profession Uniform Law Application Act 2014 (Vic), and the Legal Profession Uniform Law Australian Solicitors’ Conduct Rules 2015.
Please read this document carefully, as it sets out the scope of our engagement, the basis upon which we charge our fees, and your rights as a client.
You engage SC Australia to provide limited legal services, being:
We act only for you. We do not act for the lender, bank, broker, beneficiary, borrower (if different), or any other party.
1A. Provision of Documents
You must provide all documents issued or made available to you by the lender or any intermediary in connection with the relevant transaction.
This will usually include (but does not always include):
Where applicable, you must also provide:
You acknowledge and agree that:
We are not responsible for reviewing or advising on any document that has not been provided to us.
Our advice is limited to explaining:
We do not provide:
You acknowledge that you proceed based on your own assessment and/or advice from other professionals.
Where this engagement relates to a personal guarantee, indemnity, or bank guarantee, you acknowledge that:
Our role is limited to advising you of the legal consequences and risks only.
We are required to take reasonable steps to verify your identity in accordance with our professional obligations, including the principles reflected in Rule 11.2 of the Legal Profession Uniform Legal Practice (Solicitors) Rules 2015.
Verification may be completed via approved electronic verification systems and/or live video verification, where legally permitted. You agree to cooperate fully with all VOI requirements.
You agree to engage SC Australia to perform the legal services described above for a Fixed Fee.
Unless otherwise stated, all fees are inclusive of GST.
A tax invoice will be issued once the legal services are provided. You consent to receive invoices electronically via email.
Where you have provided a valid payment authorisation (including credit or debit card or online payment), you authorise us to process payment for any invoice issued.
You consent to being served with legal bills electronically in accordance with section 332 of the Legal Profession Uniform Law (Victoria).
You may cancel or reschedule your appointment by providing notice before the scheduled advice session.
You acknowledge and agree that:
Where you cancel before the scheduled advice session, a refund may be issued at our discretion, less any administrative or processing costs already incurred.
If you fail to attend a scheduled appointment or cancel on short notice, you may forfeit some or all of the fees paid.
Appointments requested outside ordinary business hours (including early morning, evening, or weekend appointments) may attract additional fees and may be subject to stricter cancellation conditions, which will be disclosed before booking.
You may terminate this agreement at any time by providing written notice to SC Australia.
We may terminate our engagement for just cause by providing you with reasonable written notice.
Upon termination, you remain liable to pay for legal services provided up to the date of termination. This may include the following fixed fees and disbursements (inclusive of GST), where applicable:
You have the right to:
All information you provide will be treated confidentially and handled in accordance with professional obligations and applicable privacy laws.
You authorise SC Australia to correspond with you by email, including the transmission of personal, sensitive, or confidential information, invoices, and legal documents.
Your documents will be retained securely in electronic format for seven (7) years after the matter is completed or this agreement is terminated, in accordance with professional obligations.
After that period, you authorise us to destroy the documents without further notice.
You acknowledge that the provision of legal advice and/or a solicitor’s certificate does not guarantee:
The decision to proceed remains entirely yours.
You accept and agree to this Engagement Terms and Conditions and Legal Costs Agreement by:
Electronic acceptance is sufficient and binding.
If you have any questions, please contact us before proceeding.
Kind regards
Solicitor Certificate Australia
Legal Department Pty Ltd
ABN 42 694 206 874
support@solicitorcertificateaustralia.com.au
